AT&T's deceptive marketing tactics and lies #attliedtome

This is an excerpt of a recent Facebook post I made to AT &T's Wall. More detailed post on the entire tiresome saga to come soon.


AT & T U-Verse,

I think you guys think your customers are fools who don't understand your lies, deceptive and dishonest marketing tactics and meaningless shallow apologies. Not even two weeks since I signed up for the service and..

1. While signing up the customer service rep messes up the installation date and sends an installation rep 1 week late from the date originally promised.

2. While signing up, the customer service rep merrily says 'yes' after I ask him whether I have HD service in the package. I only know that I have an HD receiver and not HDTV once the rep comes to install it at home.

3. I'm sent a bill of $117 for the first month, in spite of signing up for a basic package. I call up customer service and he tells me that they've charged me for HBO and Cinemax. I point it out to him that those channels are free for 3 months. He then realizes his fault and transfers me to 'someone' who could give me my bill details, only to be redirected to an automated voice telling me that 'this office is currently closed'.

Not only am I going to cancel your service, but I'm also going to never ever recommend it to any of my friends or colleagues. You probably imagined that you could eek every dollar of profit from unaware customers, but you unfortunately met the wrong person; someone who works not only in the marketing domain, but works in the social media space for a living. Goodbye and please don't apologize, I know you don't mean it. A detailed blog post and official complaint coming soon from my side.

Sincerely,

Your 'could have been' customer #attliedtome